Shipping policy

SHIPPING POLICY

Last Updated: September 2, 2026

At Bunny Glow, we want every customer to have a clear understanding of how shipping works before completing a purchase. This Shipping Policy outlines our processing schedule, shipping options, delivery estimates, tracking procedures, and the steps to take if a package is delayed, damaged, lost, or returned.

Please review the details below before placing your order.

1. Shipping Area

Bunny Glow currently ships to eligible addresses within the United States.

Available shipping services may vary depending on the destination, order value, package size, product availability, carrier coverage, and other fulfillment factors.

Certain locations, including some P.O. Boxes, APO/FPO/DPO addresses, U.S. territories, or areas outside standard carrier service zones, may have limited shipping options.

The shipping methods available for your specific order will be displayed at checkout.

2. Order Processing Time

Most orders are processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time is separate from carrier transit time.

Additional processing time may be required during holidays, promotional periods, high-volume sales events, severe weather, inventory interruptions, or other unexpected operational delays.

If we are unable to ship your order within the timeframe communicated at the time of purchase, we will provide any required notice and customer options in accordance with applicable U.S. law.

3. Shipping Rates

Bunny Glow currently offers the following shipping options for eligible U.S. orders:

Express Shipping: $15.00
Standard Shipping — Orders $70.00 and up: FREE
Standard Shipping — Orders $0.00–$69.99: $8.00

The final shipping method and applicable charge will be shown at checkout before payment is completed.

Free Standard Shipping applies to qualifying orders with a subtotal of $70.00 or more.

Unless otherwise stated during checkout or as part of a promotion, free-shipping eligibility is generally determined after discounts and before applicable taxes.

Bunny Glow may occasionally offer special shipping promotions. Any additional terms or eligibility requirements will be displayed with the relevant offer.

4. Estimated Delivery Time

Estimated delivery time depends on the shipping method selected.

Standard Shipping
Processing time: 1–3 business days
Estimated transit time: 3–7 business days
Typical total timeframe: approximately 4–10 business days
Express Shipping
Processing time: 1–3 business days
Estimated transit time: 1–3 business days
Typical total timeframe: approximately 2–6 business days

Transit time begins after your order has been processed and accepted by the shipping carrier.

All delivery dates are estimates unless a guaranteed delivery service is specifically identified at checkout.

Actual delivery times may vary because of weather conditions, holidays, carrier congestion, transportation disruptions, local delivery conditions, inaccurate addresses, or other circumstances outside our reasonable control.

5. Shipping Carriers

Bunny Glow may use established shipping carriers or logistics providers depending on the destination, package characteristics, carrier availability, and fulfillment requirements.

The carrier used for each order may vary.

When available, tracking details will be provided after the package has entered the carrier network.

6. Tracking Your Order

Once your order has shipped, you will generally receive a shipping confirmation containing tracking information through the email address or other contact details provided at checkout.

Tracking activity may take up to 48 hours to appear after a tracking number is issued.

If your tracking information does not update for an extended period, please contact us at support@pachts.online and include your order number.

7. Delivery Delays

Unexpected delays may occur due to severe weather, carrier service disruptions, holiday volume, transportation problems, emergencies, or other unforeseen circumstances.

If Bunny Glow becomes aware that your order cannot be shipped within the timeframe originally communicated, we will provide any notice and customer options required by applicable law.

Where applicable, this may include accepting a revised shipping timeframe or canceling the affected order and receiving an appropriate refund.

8. Shipping Address Accuracy

Customers are responsible for entering complete and accurate shipping information when placing an order.

Before completing checkout, please verify:

Full recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP Code

If you discover an address error after placing your order, contact support@pachts.online as soon as possible.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once fulfillment has started or the package has been transferred to the carrier.

9. Returned or Undeliverable Packages

A package may be returned because of:

Incorrect or incomplete shipping information
Invalid delivery address
Repeated unsuccessful delivery attempts
Failure to collect a package
Refused delivery

If your shipment is returned to Bunny Glow, please contact us so we can review the circumstances.

Depending on the situation, we may offer reshipment or another appropriate resolution.

Additional shipping charges may apply to customer-requested reshipments where permitted by applicable law.

10. Lost Packages

If your package appears to be lost in transit, please:

Review the latest carrier tracking information.
Confirm that the shipping address on your order is correct.
Check the delivery area, mailbox, household members, neighbors, front desk, or mailroom where applicable.
Contact the carrier if additional shipment information may be available.
Contact Bunny Glow if the package still cannot be located.

We will review the available order and tracking information and assist with the appropriate next steps.

Nothing in this policy limits any rights available under applicable law for merchandise that is not delivered.

11. Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, please first check the surrounding delivery area and confirm whether another person at the address may have accepted the shipment.

You may also contact the carrier for additional delivery details.

If the package remains missing, contact support@pachts.online with your order number so we can review the available tracking information.

12. Damaged Shipments

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the damage
Clear photographs of the affected item
Photographs of the shipping packaging, where available

Please retain the product and original packaging until the matter has been reviewed, as these materials may be required for a carrier claim.

Any applicable replacement, refund, or other resolution will be handled in accordance with our Return and Refund Policy and applicable law.

13. Missing or Incorrect Items

Please inspect your shipment after delivery.

If an item is missing or you receive a product different from what you ordered, contact support@pachts.online with your order number and details of the issue.

We will review the order information and work toward an appropriate resolution.

14. Order Changes and Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request before fulfillment is completed.

However, once an order has entered fulfillment or has shipped, changes or cancellations may no longer be possible.

After shipment, eligible return requests will be handled according to our Return and Refund Policy.

Nothing in this section limits cancellation or refund rights available under applicable law.

15. Shipping Fees and Refunds

Shipping charges already incurred after an order has shipped are generally non-refundable, except where required by applicable law or where Bunny Glow determines that a shipping refund is appropriate.

If an eligible order is canceled before shipment, applicable shipping charges will be handled in accordance with our Return and Refund Policy and applicable legal requirements.

16. Taxes

Applicable sales taxes may be calculated and collected at checkout where required by law.

Tax amounts may vary depending on the shipping destination, products purchased, and applicable state or local tax requirements.

17. Holiday and Peak-Season Shipping

Processing and delivery times may be longer during major holidays, promotional events, severe weather, or periods of unusually high carrier volume.

Customers placing time-sensitive orders during these periods should allow additional time for delivery.

18. Policy Updates

Bunny Glow may revise this Shipping Policy from time to time to reflect changes in shipping practices, carrier services, rates, business operations, or applicable requirements.

The latest version will be posted on our website with an updated revision date.

19. Contact Information

For questions about shipping, delivery, tracking, or an existing order, please contact:

Bunny Glow
813 Chippendale Dr
Bowling Green, KY 42103
United States

Phone: (270) 303-2340
Email: support@pachts.online